PAYMENT POLICY

Last Updated: 01-06-2026

At NULUN, we are committed to providing a secure and convenient checkout experience. This Payment Policy explains how payments are processed when you make a purchase through our website.

Accepted Payment Methods

We currently accept a range of secure payment options, including:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

The payment methods displayed during checkout may vary depending on your location, device, and browser.

Payment Processing

All payments are processed securely at the time your order is placed.

Orders will not be processed or dispatched until payment authorization has been successfully completed.

If your payment is declined, your order may be automatically cancelled.

Currency

All prices displayed on our website are shown in British Pounds Sterling (GBP £) unless otherwise stated.

If your bank account or payment card uses a different currency, your bank or payment provider may apply exchange rates or additional fees. These charges are determined by your financial institution and are outside of our control.

Payment Security

Protecting your information is important to us.

Our website uses industry-standard encryption technologies and secure payment processing systems to help protect your personal and financial information during checkout.

Sensitive payment information is processed by trusted payment providers and is not stored on our servers.

Additional security measures, including identity verification and authentication procedures, may be applied where required by payment providers or card issuers.

Fraud Prevention

To help protect our customers and business from fraudulent activity, orders may be subject to security screening and verification checks.

In certain circumstances, we may:

  • Request additional verification information

  • Contact you to confirm order details

  • Delay processing while verification is completed

  • Cancel orders that cannot be verified

If an order is cancelled due to security concerns, any captured payment will be refunded.

Order Verification

We reserve the right to refuse or cancel transactions where:

  • Payment authorization cannot be obtained

  • Billing information cannot be verified

  • Fraudulent activity is suspected

  • Pricing or technical errors occur

  • The transaction violates our Terms of Service

Refunds

Approved refunds are issued to the original payment method used during checkout.

Once processed, refunds may take several business days to appear in your account depending on your payment provider or financial institution.

For full details regarding returns and refunds, please refer to our Return & Refund Policy.

Chargebacks & Payment Disputes

If you experience an issue with your order, we encourage you to contact our customer support team before initiating a payment dispute or chargeback.

Our team will work with you to resolve any concerns as quickly as possible.

Unauthorized or fraudulent chargebacks may be investigated and challenged where appropriate.

Contact Us

If you have any questions regarding payments or billing, please contact us:

  • Store Name: NULUN
  • Company Name: RP Supply
  • Registered Address: Bulgerstein 24, 1082NK Amsterdam, The Netherlands
  • Warehouse Address: 29 Wootton Street, London, SE1 8TB, United Kingdom
  • Email: support@nulun.co.uk
  • Contact form: Click here